FAQ

✨ Frequently Asked Questions

Here we have collected answers to some of the most common questions. Can't find what you are looking for? Don't hesitate to get in touch via - Contact us or e-mail: info@hermines.se

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∞ How do I order a piece of jewelry?

• Add the jewelry you want to your shopping cart and follow the instructions at checkout.
• Once your purchase is complete, you will receive an order confirmation via email.

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🚚 How long is the delivery time?

• Orders are usually delivered within 2-8 business days.
• During promotions and holidays, delivery times may be slightly longer.
• All jewelry is shipped from Sweden.

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> Do you ship internationally?

• Yes, we ship within EU countries.

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> Do you want to order from a country outside the EU?

• In that case, please contact us via email at info@hermines.se so that we can discuss the details with you.

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> Can I pre-order a piece of jewelry?

• If a product is temporarily out of stock, it is usually possible to place a pre-order - subject to availability of the desired materials.
• Would you like to know if a specific piece of jewelry can be pre-ordered? Please contact us via the contact form or email: info@hermines.se

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> How do I place a pre-order?

• You can pre-order jewelry via our contact form or by emailing us directly.
• Delivery times vary and are determined in consultation with you – so that everything is exactly as you wish.

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⏳ Delivery pre-orders & personalized jewelry

• Pre-ordered jewelry normally has a delivery time of 9–21 working days, depending on material availability and season.
• For personal orders, delivery is made after individual agreement, as each piece of jewelry is created by hand by us.

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📦 How much does shipping cost?

• Shipping within Sweden costs 59 SEK.
• Free shipping on purchases over 1500 SEK.
• When ordering outside Sweden, delivery costs and delivery times may vary depending on the recipient country. The exact shipping cost will be displayed at checkout after you have filled in your delivery address.

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✉ How can I contact customer service?

• You can contact us either via email: info@hermines.se or via our contact form which you will find under: Contact us - where you will also find the customer service telephone number and telephone hours.

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⇄ How do I make a return?

• Returns are free of charge at HerMine's.
• You have 14 days to return your jewelry from the date you receive it.
• Please contact us via email info@hermines.se before returning.
• The jewelry must be in unused condition in its original packaging.
• Please read more under - Returns & Exchanges - how to do it.

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♻️ Can I exchange a piece of jewelry?

• Yes, you can change the size or choose another piece of jewelry within 14 days.
• Please read more under - Returns & Exchanges - how to do it.

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?? Need help with a return or exchange?

• We are happy to guide you through the entire process.
• Please contact us via the contact form or email: info@hermines.se
• We usually respond within 1-2 business days.

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🎁 Competitions & gifts

• Products received as prizes in competitions or as gifts from HerMine's are not eligible for return or exchange.

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🎁 Do you offer gift wrapping?

• Each piece of jewelry comes beautifully packaged, ready to be given away.
• Would you like to send a piece of jewelry directly as a gift? Get in touch via - Contact us or e-mail: info@hermines.se and we will arrange it.

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📐 How do I know which size to choose?

• Under the “Size Guide” found in each product description (except ONESIZE) you will find concrete information.
• If you have any questions, you are always welcome to write to us: info@hermines.se

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∞ How do I take care of my jewelry?

• Jewelry is best kept away from perfume, lotions, or cleaning products.
• Please store your jewelry in the included box/fabric bag when not in use.
• Please read more under - Jewelry Guide

Last updated: July 24, 2025