FAQ

✨ Frequently Asked Questions

Here we have compiled answers to some of the most common questions. Can't find what you're looking for? Don't hesitate to contact us via - Contact Us or email: info@hermines.se

∞ How do I order a piece of jewelry?

• Add the jewelry you wish to purchase to your cart and follow the instructions at checkout.
• Once your purchase is complete, you will receive an order confirmation via email.

🚚 What is the delivery time?

• Orders are usually delivered within 2–8 business days.
• During campaigns and holidays, delivery times may be slightly longer.
• All jewelry is shipped from Sweden.

> Do you ship internationally?

• Yes, we ship within EU countries.

> Do you want to order from a country outside the EU?

• In that case, please contact us via email at info@hermines.se so we can discuss the details with you.

> Can I pre-order a piece of jewelry?

• If a product is temporarily out of stock, it is usually possible to place a pre-order - subject to the availability of the desired materials.
• Would you like to know if a specific piece of jewelry can be pre-ordered? Please contact us via the contact form or email: info@hermines.se

> How do I place a pre-order?

• You can pre-order jewelry via our contact form or by emailing us directly.
• Delivery times vary and are determined in consultation with you – so that everything is exactly as you wish.

⏳ Delivery of pre-orders & personalized jewelry

• Pre-ordered jewelry usually has a delivery time of 9–21 business days, depending on material availability and season.
• For personalized orders, delivery is made by individual agreement, as each piece of jewelry is handmade by us.

📦 What does shipping cost?

• Shipping within Sweden costs 59 SEK.
• Free shipping for purchases over 1500 SEK.
• For orders outside Sweden, delivery costs and delivery times may vary depending on the recipient country. The exact shipping cost will be shown at checkout after you have entered your delivery address.

✉  How can I contact customer service?

• You can contact us either by email: info@hermines.se or via our contact form which you can find under: Contact Us - where you will also find customer service's phone number and phone hours. 

⇄ How do I make a return?

• Returns are free at HerMine’s.
• You have a 14-day right of withdrawal from the date you received your jewelry.
• Contact us via email info@hermines.se before returning.
• The jewelry must be in unused condition in its original packaging.
• Please read more under - Returns & Exchanges - on how to proceed.

♻️ Can I exchange a piece of jewelry?

• Yes, you can exchange the size or choose another piece of jewelry within 14 days.
• Please read more under - Returns & Exchanges - on how to proceed.

?? Do you need help with a return or exchange?

• We are happy to guide you through the entire process.
• Contact us via the contact form or email: info@hermines.se
• We usually reply within 1-2 business days 

🎁 Competitions & gifts

• Products obtained as prizes in competitions or as gifts from HerMine’s are not covered by the right of return or exchange.

🎁 Do you offer gift wrapping?

• Each piece of jewelry comes beautifully packaged, ready to be given as a gift.
• Do you want to send a piece of jewelry directly as a gift? Contact us via - Contact Us or email: info@hermines.se , and we will arrange it.

📐 How do I know what size to choose?

• Under "Size Guide" which is available in each product description (except ONESIZE) you will find specific information.
• If you have any questions, you are always welcome to write to us: info@hermines.se

∞ How do I care for my jewelry?

• Jewelry is best kept away from perfume, lotions, or cleaning products.
• Store your jewelry in the included box/pouch when not in use.
• Please read more under - Jewelry Guide 

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