Returns & Exchanges

We want you to feel safe and satisfied with your purchase from HerMine’s. That's why we offer free returns if you change your mind.

⇄ How do I make a return?

• Contact us via email at info@hermines.se within 14 days of receiving your order.
• The jewelry must be in unused condition and returned in its original packaging.
• Once we have confirmed the return, you can send the item back to us using any preferred method.

💸 How does a return work?

• You pay for the shipping when you return the jewelry, but we will always reimburse you – up to 69 SEK as soon as we have received and approved the return.
  
• The reimbursement can be paid via Swish or the refund method that suits you best.
  
• We are happy to help you step-by-step – just write to us or call our customer service, and we will solve everything together.

♻️ Do you want to exchange for a different size or prefer another piece of jewelry?

• Contact us within 14 days and we will help you find the right one.
• Exchanges are handled in the same way as returns – you return the jewelry and then make a new purchase.

⚠️ Can I exchange and return custom orders/personalizations?

⚠️ What should I keep in mind?

• Returns sent without prior contact with us unfortunately cannot be approved.
• Products received as prizes or gifts in our competitions are not covered by the right of return or exchange.

Do you have any questions?