Returns & Exchanges
⇄ Returns & Exchanges
Not completely satisfied? Contact us at info@hermines.se within 14 days and we will send you a return label via PostNord — the return cost of 59 SEK will be deducted from your refund.
The jewelry must be in unused condition and returned in its original packaging.
♻️ Want to exchange for a different size or another piece of jewelry?
- Contact us within 14 days and we will help you find the right one.
- Exchanges are handled in the same way as a return – you return the jewelry and then make a new purchase.
⚠️ Can I exchange and return special orders/personal customizations?
- Special orders or personal customizations (e.g., jewelry created upon request) are not covered by the right of withdrawal, as the jewelry is created in close contact with, for, and with the approval of you.
⚠️ What should I keep in mind?
- Returns sent without prior contact with us unfortunately cannot be approved.
- Products received as prizes or gifts in our competitions are not covered by the right to return or exchange.
Do you have any questions?
We are here for you – always with care and respect 💛
Please feel free to write to us if you have questions, thoughts, or want to share something that feels important to you. We are always open to dialogue.
A warm welcome,
© by HerMine’s
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